MARIMATECH SERVICE
A docking system or other MARIMATECH systems can be a large investment. It is important that the systems are maintained and kept in a good condition; this will secure a long lifetime and minimize breakdowns. Just like an engine, there are things you need to maintain in order to keep it running optimally.
This is especially true when dealing with safety related equipment where the reliability of the systems is extremely important. This is a strong argument when considering investing in preventive maintenance and service contact. This should be done when buying costly and advanced safety equipment. At MARIMATECH we offer a suite of service products, which can be tailored to suit your ind ividual needs.
YEARLY PREVENTIVE MAINTENANCE
CHECK
The yearly Preventive Maintenance is mandatory
for any contract combination. This module includes a yearly, or when required, on site check of hardware and software. All hardware, including cables, glands, boxes, cooling devices, motors etc. will be checked for corrosion or damage. New lubricants will be added to flanges, glands fastened where necessary, just to name a few examples. A check-list is followed, this secures that nothing is forgotten and a report is made after the visit.
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SPARE PARTS AVAILABILITY FREE OF CHARGE
New products are introduced at a rapid rate and this, unfortunately, has resulted in less support of the outdated products. The PC industry is the worst hit.
Spare parts availability means that MARIMATECH ensures that any part of the delivered system can be replaced, with parts from the stock at MARIMATECH or one of MARIMATECH sub-suppliers, free of charge.
MARIMATECH Service Group can assist our
customers by providing:
• Spare parts free of charge
• Discontinued spare parts available
• A complete spare parts inventory
HOT-LINE HELP
The hot-line is open:- Monday through Friday from 8: 00 to 17:00.
Standard European time. It can be extended to 24 hours, if required.
ON-LINE SUPPORT
This requires a modem and a reliable phone line
or a broadband Internet connection. It allows
our support engineers to monitor the activities on
the system remotely and thereby helping the
operator to solve the problems.
GUARANTEED SERVICE RESPONCE – ON
SITE
MARIMATECH guarantee to have qualified personnel on site, within 10 days, to solve the problems that can not be solved over the telephone or similar.
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